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HyperLobby Online System: Forums


HyperLobby Online System :: View topic - Password reset
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Tanker
Post Newbie
Post Newbie



Joined: Nov 27, 2010
Posts: 7

PostPosted: Wed Dec 01, 2010 4:37 pm Reply with quote

I've read the FAQ on forgotten passwords. Well I've not forgotten mine per se but the one I recorded does not work. I'd like to change my call sign but cannot without a working password. Is there anyway I can get the password reset so I can log in with a new one?
 
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BH_woodstock
Hyper Staff



Joined: May 11, 2010
Posts: 574

PostPosted: Wed Dec 01, 2010 5:06 pm Reply with quote

you don't have an account in system,Try again.
btw my name is NOT Bill
 
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Tanker
Post Newbie
Post Newbie



Joined: Nov 27, 2010
Posts: 7

PostPosted: Wed Dec 01, 2010 5:32 pm Reply with quote

The call sign I believe the account is under is 242Sqn_Tanker. (NB the ending period is part of the callsign)

I was under the mistaken impression that your first name was Bill when I sent you a pm. I apologise if that offended you.

Now, if you could please address my original question?
 
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KG26_Alpha
Hyper Staff



Joined: Apr 03, 2010
Posts: 462
Location: London

PostPosted: Wed Dec 01, 2010 8:31 pm Reply with quote

Hi

Could you please confirm via PM, the e-mail address you used when you created the HL account.

I will delete the account and you can reuse the callsign.



Regards
 
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Tanker
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Post Newbie



Joined: Nov 27, 2010
Posts: 7

PostPosted: Wed Dec 01, 2010 11:09 pm Reply with quote

Hi,

Thanks very much. PM has been sent.
 
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KG26_Alpha
Hyper Staff



Joined: Apr 03, 2010
Posts: 462
Location: London

PostPosted: Wed Dec 01, 2010 11:42 pm Reply with quote

Before I reset the account.

Would you like to tell me How you have logged into the Hyperlobby today if you don't have the account password ?

Time Stamp :
01/12/2010 23:22:15
01/12/2010 23:53:44
 
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Tanker
Post Newbie
Post Newbie



Joined: Nov 27, 2010
Posts: 7

PostPosted: Thu Dec 02, 2010 4:02 am Reply with quote

I have a password. I don't remember what the password is. I'm able to log into HL because I have the check box that says "sever auto-connect every hyper lobby connection" marked. Therefore I'm able to log in automatically without knowing what the password is.

The problem is that I can't change my Call Sign because that requires that I type the password in the chat bar. Since I don't remember it I can't do that.

Do you use HL? Don't you have those boxes checked so that you don't have to type the password each time?

Here's one more proof that I am the person who created the account. I have pm'd you the email I used to establish the account. Send an email to that address notifiying the owner that you have been asked to cancel the account and that if the owner did not request that action he should answer the email.
Since I established the account on HL and I have the email account registered there, I will answer the email in the affirmative.

I trust this will satisfy you.
 
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KG26_Alpha
Hyper Staff



Joined: Apr 03, 2010
Posts: 462
Location: London

PostPosted: Thu Dec 02, 2010 3:58 pm Reply with quote

Its simpler than that.

I see you logged into HL

02/12/2010 03:58:25

But never replied to the HL pager message I sent you.

And there no need to be sarcastic,
Tanker wrote:


Do you use HL? Don't you have those boxes checked so that you don't have to type the password each time?


if you want us to help you then play nice, these hoops you are jumping through are to protect users HL names especially squadron tags and ID's.

Tanker wrote:
I've read the FAQ on forgotten passwords. Well I've not forgotten mine per se but the one I recorded does not work. I'd like to change my call sign but cannot without a working password. Is there anyway I can get the password reset so I can log in with a new one?


Also I see no reason for you to use a "." at the end of the name simply remove this and create the new name if you feel were of no help to you.

If not

Once the pager I sent in HL is answered we can get you sorted Smile
 
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Tanker
Post Newbie
Post Newbie



Joined: Nov 27, 2010
Posts: 7

PostPosted: Thu Dec 02, 2010 5:03 pm Reply with quote

Alpha, I'm sorry if I came across as sarcastic, but it seemed obvious as to how I can log on even if I had forgotten the password. I understand and appreciate the concern for security.

I logged on several times to HL to see if the account had been reset yet. I did not monitor it and I did not see your page. I will check it now.

I forget now why I put the period. It had to do with another name change.

As I have said, I have tried to change the call sign many times by eliminating the period and other changes. Each time the system asks you to verify the pw by typing in the chat box.

I have just answered your page on HL.

Again thanks for the help.
 
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KG26_Alpha
Hyper Staff



Joined: Apr 03, 2010
Posts: 462
Location: London

PostPosted: Thu Dec 02, 2010 6:16 pm Reply with quote

Hi

Please appreciate approaching admin then these forums with a just user name and e-mail address isn't enough to warrant a user name reset alone.

For your security we will ask for more information and/or use the process you have just completed.

Sometimes things that are obvious to you look different from anothers point of view.

I hope all is now corrected and you have settled back into the HL .
 
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Tanker
Post Newbie
Post Newbie



Joined: Nov 27, 2010
Posts: 7

PostPosted: Thu Dec 02, 2010 8:09 pm Reply with quote

Alpha thankyou for the reset. All is well now.

As I said above, I do appreciate the security concerns.
 
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